How to work remotely for a call center (virtual call centers) and earn money

How to work remotely for a call center (virtual call centers)

Most of us have a mental image of a call center, in a large room filled with employees whose responsibilities are primarily focused on customer calls each day and little else.

Call center jobs can either work at home (such as virtual call centers) or in an office outside the home. Companies can hire call center agents for their own business needs, or they may contract with business process outsourcing firms (BPOs) that provide call center services to other businesses for a fee. Many of the available home-based call centers are for such BPOs.

Virtual call centers operate through Voice over Internet Protocol. This means using a data network to place a phone call, rather than a terrestrial phone line.
Many companies provide these basics for their at-home agents at no cost to the agents. This ensures that all tools are the same and simplifies the troubleshooting process for your IT helpdesk.

If you have the necessary skills of an agent then with the help of an internet connection and some communication tools, you can easily execute the customer support from anywhere.

This list of call center jobs focuses on those who have work-from-home opportunities, but some of these companies may also have brick-and-mortar operations.

01. 1-800-FLOWERS

Position type: Employee, temporary
Duration, hours: Full-time, temporary
Geographic restrictions: Must live in the specific U.S. states
National floral retailer hires employees for home-based, (mostly) temporary call center jobs during its peak seasons in specific states. Typically its positions are seasonal (around Christmas, Valentine's Day and Mother's Day) and temporary but occasionally the company needs permanent (particularly bilingual) agents.

02. Advanced

Costs: No fee; possible equipment costs.
Duration, hours: Must be able to work during these hours: Monday through Friday 3 - 10 pm MST (5 - 12 pm EST) and Saturdays 10 - 5 pm MST (12 - 7 pm EST)
Geographic restrictions: Canadian residents for call center jobs, though the company considers residents of other countries for mystery shopping.
This Canadian market research company based in Edmonton, Alberta hires for virtual call center jobs and mystery shopping jobs. Call center agents to perform surveys (selling). Being bilingual in French or Spanish is an asset. Paid training, set wage.

03. Accolade Support Call Center Services

Position type: Independent contractor
Duration, hours: Full time, part-time
Geographic restrictions: United States
This BPO hires technical support and customer service agents for work-at-home call center positions. The jobs pay on a per-minute compensation structure (with an hourly base) that tops out at $10 per hour. ​The application is via email.

04. AdviseTech

Duration, hours: Part-time, 2-6 hours weekly
This IT solutions provider hires agents with experience with PCs to troubleshoot and telemarket for its clients.

05. Alorica

Position type: Employee
Duration, hours: at least 10 hours per week is required
Geographic restrictions: Most U. S. states
This firm acquired a virtual call center West at Home. It employs home-based call center agents to provide customer service for its clients. Though agents are paid on a per-call basis, they are guaranteed minimum wage.

06. Alpine Access/Sykes

Position type: Employee
Costs: $45 background check; possible equipment costs.
Duration, hours: Requires a minimum commitment of 20 hours per week with up to full-time available
SYKES at Home Powered by Alpine Access is a U.S.-based company that also hires in Canada hires. Its virtual call center agents take ​inbound customer service and sales calls and are paid $9-10 per hour. After a position is offered, applicants pay $45 for a background check.

07. Amazon.com

Position type: Employee
Duration, hours: Part-time
Geographic restrictions: Arizona,  Delaware, Florida, Georgia,  Kansas, Kentucky, Minnesota, North Carolina, Tennessee, Texas, Virginia, West Virginia or Wisconsin
This E-commerce retailer hires some customer service reps as home-based agents, paying $10-12 hourly. It also hires remote call center managers. Many of its call center jobs are temporary seasonal jobs located in many different states.

08. American Express

Position type: Employee
Duration, hours: Full-time, part-time
Geographic restrictions: U.S., U.K., Canada, and Australia
Travel agents and call center agents with experience in reservation systems work in the financial company's Axcess@Home program. Bilingual agents are needed also. Use "virtual" "telecommute" or "work at home" as keywords to find a job online in its database.

09. Affiliated Computer Services Inc.

Position type: Employee
Duration, hours: Part-time
This business process outsourcing (BPO) firm, owned by Xerox, provides IT services for its clients, often governments or nonprofits. It pays $10 per hour for home call center agents, bilingual (Spanish) preferred.

10. American Airlines

Position type: Employee
Geographic restrictions: Must live within 75 miles of Fort Worth, TX
The airline offers home-based jobs as reservation agents for experienced CSRs. Ten weeks of onsite training is required. When positions are available, they can be found by searching jobs database using "home." Pay starts between $10 and $11. Health and dental insurance paid vacation, and travel privileges are among the employment position's benefits.

11. Apple at Home

Position type: Employee
Costs: Possible equipment costs, however, Apple provides a computer and phone.
Duration, hours: Part-time with the possibility of full-time during busy periods
Apple at Home, which is part of the company's AppleCare department, is the tech giant's work-at-home call center program. It hires both college students and non-students for chat and phone customer service jobs. While specific cities in AZ, CA, FL, GA, LA, MO, NM, NV, OH, OK, TX, UT, and Ontario are listed with job postings applicants don't necessarily need to be in those areas. However, students must be enrolled in the college from which Apple recruits, which are in the states listed above. It is part of t. Apple also hires online chat agents from home.

12. ARO

Position type: Employee
Duration, hours: Full-time, part-time
BPO hires remote employees to work as customer service, sales and B2B telemarketing agents in its virtual call centers. It also has work-at-home jobs for insurance auditors. Additionally, it has home-based positions for LPNs and RNs doing telehealth work.

13. Asurion

Position type: Employee
Duration: Temporary, project basis
Geographic restrictions: Some U.S. states
Call center company hires at-home agents as employees in various U.S. states for full- and part-time positions. Agents bilingual in Spanish are needed.

14. Aspire Lifestyles (formerly VIPdesk)

Duration, hours: Offers full- and part-time hours but agents must commit to certain availability.
Specializes in delivering concierge and virtual call center services for the "high-value customers" of its corporate clients. Its home-based agents handle customer requests via phone, e-mail, and chat and research and fulfill requests from customers in the United States and abroad. Fluency in English is required. Fluency in French, German, Spanish or Italian is a plus.

15. BSG - Third Party Verification

Position type: Independent contractor
Geographic restrictions: U.S. citizens in the U.S.
Agents take inbound calls to do ​third-party verification for utility, cable and financial services clients in these home call center jobs. Agents can choose shifts as short as two hours. Pay is $8.50/hour. Agents bilingual in Spanish needed.

16. Carenet Healthcare Services

Position type: Employee
Duration, hours: Full-time, overnight work may be available and/or required
Geographic restrictions: CO, IA, MD, MS, MO, NE, NH, NC, SC, SD, TN, TX, VA, WI
Medical call center company hires registered nurses to work from home. Other call center positions are office-based in San Antonio, TX. RN pay is $25/hr.

17. Convergys Home Agent Program

Position type: Employee
Duration, hours: Schedules with 16 to 40 hours per week available
Geographic restrictions: Most U.S. states, Canada and the United Kingdom
Virtual call center agents receive incoming calls and provide services that may include customer service, sales or technical support. Convergys offers paid training and benefits.

18. CenturyLink

Position type: Employee
Geographic restrictions: FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, OR, PA, SC, TN, TX, VA, WA and WY

Formerly CenturyTel and EMBARQ, CenturyLink is a provider of voice, broadband and video services for consumers and businesses in 33 states. Work at home call center jobs pays around $10-11/per hour. Bilingual encouraged to apply. Search job database using "work-at-home."

19. CRUISE.COM

Position type: Employee
Internet cruise seller hires home-based call center agents for sales positions. Bilingual in Spanish required for some positions.

20. Cox Communications

Position type: Employee
Geographic restrictions: Arizona
Cable and telephone company allows some Arizona-based customer service reps (CSR) to telework. Unfortunately, a search of work-at-home keywords in its job database doesn't necessarily return results. Better to find CSR jobs then to see if telecommuting is allowed.

21. Denihan Hospitality Group

Position type: Employee
Geographic restrictions: Must train in the NYC office before working from home.
New York City-based hotel management and development company whose brands include The James and Affinia Hotels hires work from home reservation agents.

22. Enterprise

Position type: Employee
Duration, hours: Full-time
Geographic restrictions: Must live in specific metro areas of specific U.S. states and the Canadian province
Car rental company offers remote call center positions for reservation agents for Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental. Pay starts at approximately $12.50/hour but French-and Spanish-speaking agents make more.

23. Extended Presence

Position type: Independent contractor and employee
Duration, hours: Full and part-time
The company provides business-to-business telephone sales to clients. Agents do cold calling sales and appointment setting. Call center jobs are paid an hourly base rate plus incentives.

24. Gutter Helmet

Position type: Employment
Duration, hours: Part-time, evenings and weekends
Geographic restrictions: Must be available for in-house training in Maryland
The customer service agent handles calls and emails, also sets appointments and qualifies sales leads. Two years of customer service experience and high-school diploma or equivalent required.

25. GE Retail Finance

Position type: Employee
Duration, hours: Varies
Geographic restrictions: U.S. and Canadian applicants only
GE hires as "client services representatives" to review and analyze credit applications and credit bureau information, communicate credit decisions and provide support for customer application issues. Most of GE Financial's call center jobs are office-based but when it is hiring for home-based jobs they will be listed in its jobs database. Bilingual French and Spanish CSRs needed. Benefits include health, vision, and disability.

26. HSN.com

Position type: Employee
Geographic restrictions: Jobs are based in St. Petersburg, FL, Roanoke, VA, and Nashville, TN.
The Home Shopping Network offers work at home jobs in call centers. Inbound calls are both sales and customer service. Full-time positions provide health insurance benefits.

27. Hilton Hotels

Position type: Employee
Duration, hours: Full and part-time
Geographic restrictions: Hires for its home call center jobs through the company's Dallas and Tampa offices.
Hotel chain's Hilton@Home program hires motivated, work-from-home sales agents for customer care and reservations. New hires receive in-depth brand and technical training and support. Bilingual in Spanish or Portuguese can earn you $1 per hour more in some positions.

28. J. Lodge Corporation

Position type: Employee
Duration, hours: Varies
The company hires highly skilled people with disabilities to provide specialized service for its call center clients. Most of these work at home jobs require a college degree and business experience. The company does offer positions to persons who are blind however it is still developing an application compatible with most screen readers.

29. JetBlue

Position type: Employee
Duration, hours: Full and part-time
Geographic restrictions: Travel to Salt Lake City, UT, office may be required.
Airline hires some home-based customer service representatives. Bilingual ability may be required for some call center jobs.

30. Kelly Services

Duration, hours: Varies
Well-known temporary staffing agency offers call center jobs in its "Kelly at Home" virtual call center.

31. LiveOps

Position type: Independent contractor
Costs: $50 (or sometimes more) for background check; possible equipment costs.
Duration, hours: Varies
Geographic restrictions: Legal U.S. residents must reside in the contiguous 48 states.
The company hires agents, including licensed insurance agents, for a variety of call center jobs for its clients including outbound sales, bilingual customer service (Spanish and French) and financial services. Agents are paid at a rate that is based on minutes of talk time plus sales incentives in some cases. Agents must become "certified" to work for individual clients. This certification is not paid.

32. The Newton Group

Costs: Must purchase some equipment from Newton; other equipment costs possible.
Duration, hours: Associates must work a minimum of 20 hours a week. Monday- Saturday from 10 am to 9 pm
Geographic restrictions: United States
Elite Sales Associates (ESA) set appointments, make sales and conduct market research from their home offices. Experience in telemarketing, customer service, lead generation or appointment setting required.

33. Neiman Marcus

Position type: Employee
Duration, hours: Full-time, part-time
Geographic restrictions: Must be within travel distance to a training center.
The company hires work-at-home call center agents, often on a temporary or seasonal basis. Onsite training is required. Choose "Work From Home" in Job Category to see if any work at home jobs are available.

34. NOVO 1 Contact Centers

Position type: Employee
Geographic restrictions: Michigan, Texas, Montana and Wisconsin
Some call center agents in its contact centers may elect to work from home.

35. OnPoint@Home Advocacy

Position type: Independent Contractor
Costs: The Company's website says it requires "a fee of $50 in consideration of these costs if an Independent Contractor does not complete their first project under the agreed-upon terms." Possible equipment costs.
Bipartisan advocacy firm, dealing with business-oriented issues from energy to health care (not social issues, hires call center agents to discuss issues. All calls are outbound. Projects last 2-12 weeks. Pay per project varies.

36. PointClickCare

Position type: Employee
Duration: Full-Time
Geographic restrictions: the United States and Canada

37. Staples and Staples Canada

Position type: Employee
Geographic restrictions: Louisiana and Canada
Office supply retailer has work-at-home call center opportunities for people based in Louisiana and throughout Canada.

38. Sitel Work@Home

Position type: Employee
Duration, hours: Varies
Geographic restrictions: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin
Sitel Work@Home, the company's work-at-home program, offers call center agents professional training at home.

39. Smart Office Solutions

Position Type: Contract-to-hire
Duration, hours: Full-Time
Technology company in the direct sales and marketing industry hires work at home customer service representatives. CSR position answers calls and emails. Pay is $8.50 to $9.50.

40. Stewart Response Group

Costs: Possible equipment costs
Duration, hours: Varies
Telephone sales agents work from home for this Maine-based company. Experience is helpful but not necessary. Training is provided by the company.

41. Support.com

Position type: Contractor
Duration, hours: Varies
Geographic restrictions:  U.S.
Call center and chat agents who provide tech support are paid $10-11 an hour. ​The company also hires for work-at-home supervisory and sales positions.

42. Teleflora

Position type: Employee
Costs: No fee
Duration, hours: Seasonal, part-time, some permanent jobs
For the seasonal jobs training (12-16 hours) is paid at the agent’s state minimum wage.  After training pay is $8 per hour.  For each season (e.g., Christmas, Mother’s Day) completed agents are paid a $250 bonus.

43. teleNetwork

Position type: Employee
Duration, hours: Seasonal, part-time
Geographic restrictions: Alabama, Arizona, Colorado, Florida, Georgia, Hawaii, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, or Wyoming

Technical support outsourcing call center hires work-at-home technicians as well as customer service agents. Contact via phone and chat. Strong customer service and self-management skills along with excellent communication skills are required.

44. TeleTech@Home

Position type: Employee
Duration, hours: Part-time, 20-30 hours/week
Global business process outsourcing (BPO) company hires associates in some U.S. states and the U.K. to work from home as call agents and other fields. Bilingual call center agents needed. Benefits include paid training, 40k. Pay is $9-10/hour.

45. ThinkDirect

Position type: Employee
The company hires employees in South Carolina, Georgia, and Florida as inbound work-at-home agents, selling magazine subscriptions. Pay with incentives is $10-$14 an hour.

46. Time Communications

Position type: Employee
Duration, hours: Varies
Geographic restrictions: Residency in MN or WI required.
Approximately 45 percent of this call center company's positions are work at home jobs. Medical and dental benefits available.

47. U-Haul

Position type: Employee
Duration, hours: Part-time and temporary positions, must be available to work one weekend day each week and holidays
Geographic restrictions: U.S. and Canada
Work at home call center agents takes incoming calls from customers dialing specific U-Haul moving centers across the US and Canada. Representatives answer general questions, take reservation and/or provide roadside assistance. Paid training. Search "work from home" in the company's job database.

48. Transcom

Position type: Employee
Duration, hours: 35-40 hours per week
Geographic restrictions: Several U. S. states and in parts of Canada
Global call center company hires remote agents for customer service and tech support.

49. Windy City Call Center

Position type: Employee
Duration, hours: at least 20 hours per week is required
Geographic restrictions: Several U. S. states
Sales and appointment setting jobs from ​home available at this Chicago based call center company.

50. Ver-A-Fast

Position type: Independent contractor
Work at home call center agents ​uses a predictive dialer system to make verification calls for the company's clients, which are primarily from the newspaper industry.

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